Included
On-site Technical Support Hours per Month |
8 |
16 |
24 |
32 |
Hourly
Rate for Additional On-site Service Over included monthly
allowance |
$125/hr. |
$120/hr. |
$110/hr. |
$100/hr. |
NEW
Included Complimentary 24x7 Toll-Free Help Desk Remote Support
Incidents per Month |
1 per month |
2 per month |
3 per month |
4 per month |
Hourly
Rate for Additional Help Desk Remote Support Over included monthly
allowance |
$95/hr. |
$90/hr. |
$85/hr. |
$80/hr. |
Emergency
ServerDown!® Guaranteed 4-hour On-site
Response |
1 per
month |
2 per
month |
3 per
month |
Unlimited |
|
SmartWatch!T
Network Monitoring | |
STD
Business Hours up to 10 devices |
Enhanced 24x7 up to 15
devices |
Enhanced 24x7 up to 15
devices |
Enhanced 24x7 up to 25
devices |